What is "Apollo Family Care"?Apollo Family Care is a rewards program from Apollo Health & Lifestyle which helps you earn Apollo Hearts (reward Points) on your everyday healthcare needs, and a host of other benefits which can be redeemed against carefully-selected reward options.
Is this program a prepaid program?This is not a prepaid program. It's a pure loyalty program with rewards and recognition aimed at rewarding good health and promoting preventive health for you and your family.
When did the new program come into effect?The new program comes to effect from 15th August, 2014 onwards. This will be simultaneously available in all participating* (owned) Apollo clinics across India.
The program will be gradually expanded to other Apollo healthcare facilities in a phased manner
What are Apollo Hearts?The rewards points accruing from availing Clinic services and interactions are called "Apollo Hearts"
What all transactions are eligible for earning Apollo Hearts?You can earn Apollo Hearts for most services that can be availed inside the Apollo Clinic. Every 100 rupees spent will earn 1 Apollo Heart. The following table explains the point accruals from different services:
Apollo Hearts Eligibility
5 Apollo Hearts for every 100 rupees
4 Apollo Hearts for every 100 rupees
3 Apollo Hearts for every 100 rupees
2 Apollo Hearts for every 100 rupees
All other services
1 Apollo Hearts for every 100 rupees
When will I earn the Apollo Hearts for my transactions?The Apollo Hearts earned for the current transaction will be added to your account by end of the day
Do I have to incur any charges to be a part of Apollo Family Care program?No. There are no charges for joining the program.
I am an existing patient for Apollo clinics. Do I earn Apollo Hearts for my old services also?You will start earning Apollo Hearts from 15th August only. Previous services will not attract any Apollo Hearts
Who is eligible to earn points in "Edge Loyalty Rewards"?Any Apollo Clinic customer (existing and new) will be eligible to be a part of the program. Eligibility criterion will be reviewed from time to time.
Is it for existing customers or only for new ones?The program is open for all existing and new customers of Apollo clinics.
When will the other centers like Apollo Cradle, Apollo Sugar & Apollo Day Surgery will be part of the program?We will be extending the program to other centers in due course. You will be informed about the same on your registered email id or mobile number with us. The details will also be published on our website.
How do I register for Apollo Family Care program?You can register for the program once you have a valid Unique Health ID (UHID) with us. Everyone with a valid UHID can register by either walking to your nearest clinic and/or by visiting our website and logging with your UHID and mobilenumber or by downloading our mobile app on ITunes or Android.
You can register with your name, mobile number, UHID, email address, gender and DOB
I don't know my Unique Health ID (UHID),can the clinic help me?Yes!! All existing customers with a valid mobile number registered with us will be receiving the link for registration on their mobile phones. If you do not receive the same and if you have valid UHID with you, you simply need to walkin to the nearest Apollo clinic and ask the Clinic staff for your UHID or you can quickly register at the clinic as well
Why do I need to register for the program?By registering for the program you will be able to see all your loyalty related information, will get periodic updates to keep yourself and your family healthy and also enjoy a host of benefits from Apollo and Non-Apollo partners
All my family members have a separate UHID. Do I have to register each of my family members or can they be registered on the same account?Yes. Currently all valid UHIDs will need to register separately with us. The mobile number can be same for all the account or different for all accounts.
Can I link my loyalty account with that of my spouse / family member?No, this is currently not possible.
However very soon we will give you the flexibility to connect all the accounts together and enjoy earn and redeem together as a 'Family'.