Experience : 5yrs - 10yrs, Category : Hospital , Location : Bengaluru, Karnataka

Job Description : • To be proactive with locating and developing new business in line with the revenue and sales through the appropriate media. • Identifying potential corporate clients and closing pan India tie-ups for the network of Clinics. • To ensure all opportunities are taken to promote products to our customers and to increase the client base • Understanding competitors and providing valid USPs in capturing sales. • Develop cost effective, long term asset and liability business with companies and organizations of repute in order to ensure TAC’s maximum profitability. • To ensure contracts are managed and extended where possible. • Resolve on timely basis all clients’ problems/quires. • To manage special projects under the direction of the Head of Sales. • To host any promotion events or external site as required by the Head of Sales. • Be aware of the key trends in the market and take appropriate action.

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Experience : 8 + Years , Category : Spectra & Cradle , Location : Hyderabad, Telangana

Job Description :

• Responsible for TPA Empanelment’s for the Old & New Centres. 
• Responsible to ensure timely renewal of empanelments with GIPSA/ Insurance Companies.
• Responsible for proper price negotiation with GIPSA & Insurance companies
• Responsible for streamlining cashless process, design, develop and improve standard operating procedures pertaining to claims operations. 
• Responsible for facilitating camps with corporate for business enhancement.
• Responsible to strengthen the claim operations by streamlining billing operations (Financial collections, deductions, timely clearance of Insurance cases and intervene in denial cases
• Responsible to build the relationship with TPA’s and TPA associated corporates. 
• Responsible to maintain center wise database on Insurance empanelments.
• Ensure regular visits to Centres and perform ongoing audit checks on claim submissions, denials, clearance for each center.
• Responsible to publish reports and Dashboard for periodic management reviews (Analysis Cash Vs Credit), (GIPSA Vs Insurance Cases)
• Responsible for other projects and assignments as assigned time to time basis part of the job role.

Desired Profile

• Graduation / Post Graduation (Any Stream) 
• 8+ Years of experience. (Should be relevant to job role)
• Strong networking skills, Relationships with TPA/ Insurance companies / GIPSA
• Process-centric approach. 
• Open for travel as per business needs

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Experience : 12 to 14 years, Category : Cradle & Spectra , Location : Hyderabad, Telangana

Job Description :

RESPONSIBILITIES:

• Improve the operational systems, processes and policies in support of organization’s mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Oversee overall financial management planning, systems and controls in CRADLE  centers.
• Management of Organizational budget in coordination with the Business Head.
• Organization of fiscal and legal documents across CRADLE 
• Supervise and coach Centre Manager on a weekly basis.
• Management of contracts and legalities related to Centers.
• Coordination with Regional heads for corporate relations, activation and key accounts.
• Work closely with sales and marketing teams to develop/up sell existing business.
• Maintaining competitor awareness to inform business management and development.
• Analyze Operational/Clinical/non clinical/financial/HR data to assist Management in sound Business Decision Making.
• Review, analyze, streamline all operational processes and best practices across Cradle 
• Monitoring various Key Result Areas (KRAs) for clinical & Non- clinical areas and streamlining the processes for improved KRAs.
• Reviewing the AOP for CRADLE  and suggesting changes wherever needed
• Review and analyze monthly and annual operational performance of all Cradle .
• Be SPOC for all operational issues and drive Process Improvements across Cradle .
• Provide operational management support to Business Head. 
• Review P and L of all Centers.
• Standardization of discount policies in synchronization with the BH
• Tracking insurance and credit realization and act as a SPOC for TPA coordination, periodic evaluation of TPA personnel along with CHs, coordinate with insurance head of ASH
• RESPONSIBILITIES BY FUNCTION
• Operational Effectiveness
• Conducting monthly and weekly operational reviews across Cradle 
• Ensuring Standard Operating Procedures are followed
• Coordinating with regional activation managers to plan out activation calendar and conducting monthly review of the activities
• Ensuring corporate marketing team is aligned with the business plan and weekly tracking with all corporate managers
• Continuous periodic tracking of value added services across Cradle 
• Ensuring all consultant agreements are in place duly signed by authorized personnel
• Periodic meeting with consultants along with Centre Heads
• Conducting operations audit across Cradle  and ensuring fair level of audit is maintained
• Ensure high level NPS score is maintained by ensuring high quality service to the customer in synchronization with the Service Excellence Manager
• Institution of the request and ticket management system, follow up and tracking of the same.
• Supporting Service Excellence Manager to lay down service excellence SOPs
• Ensure adequate training and coaching is provided directly to all Centre Heads and team below.
•  Organizational Leadership
• Contribute to short and long-term organizational planning and strategy as a member of the management team.
• Oversee standardization of organizational policies and processes across Cradle  for operational excellence
• Financial Management
• Oversee monthly and quarterly assessments and forecasts of each Center’s financial performance against budget, financial and operational goals. 

DESIRED PROFILE

• Commitment to customer services.
• Strong analytical, organizational and leadership skills.
• Excellent interpersonal skills and a collaborative management style.
• Knowledge of government contract management, experience in operations management implementing best practices.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Demonstrable ability to motivate self and staff across the organization and secure the co-operation and involvement of key internal and external stakeholders.
• Excels at operating at a fast pace, community environment.
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• Delegate responsibilities effectively. 

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Experience : 6 to 10 Years, Category : Clinics

Job Description :

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• Should have a minimum of 8 years of experience in this field.
• ( Minimum 3 years at Center Manager Level ).
• Any Graduate / Post Graduate/ MHM Qualified.
• Prior Experience into Hospital / Diagnostics
• Should have experience on P&L.

• Report regularly to the Regional Manager on business plan execution, revenue/financial results and operational issues.
• Manage operations: staffing, customer service, expenditure & accounts, statutory compliance and security & safety.
• Build business through his sales executives – run community camps, health awareness programmes, enrollment drives; attract leading consultants to practice at the Clinic. etc.
• Requires initiative - to solve daily operational issues, HR, sales, etc.
• Responsible for staff scheduling to include work assignments/rotations, employee training, employee vacations, overtime assignment, back-up for absent employees, shift rotations, etc.
• Provide excellent customer service, manage all external & internal relations and promote a sales and service culture through personal example, coaching and staff motivation
• Ability to deliver customer satisfaction.
• Can manage about 20 employees - medical technicians, nurses, front office, accounts & sales executives. Entrusted with 3000 sq ft of prime retail space and over Rs.1 crore of investment.
• Can attract and manage doctors who practice at the clinic.
• knowledge of Hospital / Diagnostics Market.
• Desirable - exposure to Quality Management and Implementing Accreditation Standards (NABL/JCIA/NABH).
• Responsible for P&L of the Center.
• Consultant Attrition & Doctor Retention & Engagement
• Monitor and deliver on customer & Doctor’s satisfaction.
• Patient foot fall Management in the Clinic.

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