The relationship between Apollo Health and Lifestyle Limited and the franchisee is modeled on best international franchising systems. As the franchisor, AHLL will provide all support for setting up and later running the Clinic.
The overall scale of operations will ensure that the franchisee enjoys excellent cost competitiveness - both during implementation stage and later during operations.
Site selection Do's & Dont's This is first step of project development, and is the most crucial element of Clinic setup and utmost care should be exercised in choosing the right place for the Clinic. A set of Do's and Don'ts to be kept in mind while looking for a suitable site for the Clinic
Architecture & Interior Design AHLL has developed a comprehensive manual incorporating all possible design features to take care of all types of sites (of any size, shape, location, etc).However Based on the manual, AHLL's in-house design team prepares the layout plan for each Clinic.
Project Execution including Appointment of Contractor Standardized construction (flooring)/ engineering (air conditioning, electrical, sanitary fixtures etc) materials are negotiated with leading suppliers/ manufacturers to get the most competitive pricing.
Project Financing Based on a study of the local need-supply scenario, AHLL will assist in preparing a Project Report and also assist the franchisee in mobilizing financial resources (in the form of debt), where specifically requested by the franchisee.
Selection and Procurement of Medical Equipment The franchisee is provided with the list of recommended medical equipment from AHLL. These equipment have been selected after exhaustive negotiations with leading suppliers and have the best configuration and prices. The franchisee need not reinvent the procurement process. The equipment package includes adequate warranty and after sales service features.
Selection and Training of Personnel AHLL has a highly structured system for selection and training of medical, para-medical and other administrative/support personnel in a Clinic. AHLL is also directly involved in Screening of key positions in the Clinic, and a panel from Apollo Hospitals is involved in conducting interviews for all key positions in the Clinic. A 10 day training session is conducted by the Apollo team, for the administrative and technical staff at the Clinic. Refresher training and upgrades are provided to the employees on a periodic basis.
Clinic Management Software AHLL has an exclusive basis, Clinic Management Software. This comprehensive software address all medical and non-medical functions of the Clinic. The software is implemented by AHLL/IT partners , and the Clinic staff will also be trained by AHLL/IT partners .
Local sales support AHLL's marketing executives will train the franchisee's sales personnel in sales and promotion of the Clinic. They are actively involved in developing product and pricing strategy and also the pre-launch activities.
On-going Service Quality Training & Monitoring AHLL will carry out periodic medical and service quality audits of the Clinic function, which help in maintaining and improving service quality standards of the Clinic. This includes regular clinical and non-clinical audits, developing standard operating procedures and checklists, and assistance in implementing service quality. AHLL also sets and monitors monthly revenue targets for the clinics.